Question 1

How much does your image masking service cost?

Accepted Answer

Pricing starts from $0.50 per image and may vary depending on image complexity, volume, and masking requirements.

Question 2

What if I’m not satisfied with the edited photo?

Accepted Answer

It’s simple: if something doesn’t look right, tell us and we’ll revise it for free. If you’re still not happy after a few revisions, we’ll give you a full refund. No excuses, no hassle.

Question 3

How fast can you deliver masked images?

Accepted Answer

We offer 24-hour delivery for eligible projects. Larger or more complex orders may require additional time.

Question 4

Can you handle complex products and fine details?

Accepted Answer

Yes. We handle hair, fur, furniture, apparel, transparent areas, curves, and intricate product edges with precise masking.

Question 5

Can I send RAW or original files?

Accepted Answer

Yes. You can provide RAW, PSD, TIFF, JPEG, PNG, or other source files depending on your project requirements

Question 6

Are the images ready for Amazon and Shopify?

Accepted Answer

Yes. We can prepare masked images according to Amazon, Shopify, and other eCommerce requirements.

Question 7

ow do I send my images for masking?

Accepted Answer

You can upload your images or share them through your preferred file-transfer method. Our team will review the files and confirm the requirements before starting.

Question 8

Will you keep my jewelry looking realistic after retouching?

Accepted Answer

Yes. We enhance sparkle, clarity, metal finish, and overall presentation without making the jewelry look artificial. Our editors preserve important product details such as gemstone facets, prongs, texture, and natural metal characteristics.

Question 9

Can you fix difficult reflections, glare, and metal imperfections?

Accepted Answer

Yes. We specifically handle challenging jewelry surfaces, including polished gold, silver, platinum, and reflective gemstones. Our retouchers remove unwanted glare, fingerprints, dust, scratches, and distracting reflections while maintaining realistic highlights and depth.

Question 10

Can you match the exact color of my gold, silver, and gemstones?

Accepted Answer

Yes. We provide precise metal and gemstone color correction to maintain accurate product appearance. We can also follow your existing brand color references so your jewelry looks consistent across your website, catalog, advertising, and marketplace listings.

Question 11

Can you handle large jewelry catalogs with consistent quality?

Accepted Answer

Yes. We handle both small batches and high-volume jewelry catalogs. Your editing guidelines can be standardized across the project, helping maintain consistent backgrounds, colors, cropping, retouching style, and product presentation across hundreds or thousands of images.

Question 12

What happens if I am not satisfied with the final retouched image?

Accepted Answer

We provide revisions based on your original instructions and brand requirements. You can review the delivered images and request adjustments to areas such as color, sparkle, reflections, background, shadows, or retouching details before final approval.

Question 13

Can you prepare images for Amazon, Shopify & Walmart?

Accepted Answer

Yes. We deliver marketplace-ready images with proper dimensions, backgrounds, formats, and color profiles.

Question 14

Can you edit complex product shapes?

Accepted Answer

Yes. We use clipping paths, image masking, and precision edge refinement for detailed and complex products.

Question 15

Will product colors remain accurate?

Accepted Answer

Yes. Our color correction and white balance workflow preserves realistic product colors and details.

Question 16

Can you keep my entire catalog consistent?

Accepted Answer

Yes. We standardize backgrounds, cropping, scale, shadows, colors, and image dimensions across your SKUs.

Question 17

Can you handle bulk product image editing?

Accepted Answer

Yes. Our batch workflow and multi-level QC support large catalogs while maintaining consistent quality.

Question 18

Can you create a realistic ghost mannequin effect from my existing photos?

Accepted Answer

Yes. We remove the visible mannequin and reconstruct the neck, inner garment, sleeves, and concealed areas while preserving the natural shape and proportions.

Question 19

Can you handle complex garments and fabrics?

Accepted Answer

Yes. We work with jackets, dresses, shirts, trousers, coats, knitwear, lingerie, and textured fabrics, using precision masking and compositing for complex details.

Question 20

Will the garment color and texture remain accurate?

Accepted Answer

Yes. Our workflow includes color correction, texture preservation, wrinkle control, and fabric-detail refinement to keep the final image realistic.

Frequently Asked Questions

General Questions

Still Have Questions?

Frequently Asked Questions

General Questions

Still Have Questions?